# Billing and Refund Terms for FoodPerfect.ai **Last Updated: October 5, 2026** These Billing and Refund Terms ("Billing Terms") are part of our [Terms of Service](/legal/terms-of-service.md) between you and Georgy Bdoyan, operating as FoodPerfect [TBD: legal form and registration number] ("FoodPerfect," "we," "us," "our"). They explain how you pay for FoodPerfect.ai (the "Service"), how your usage balance works, and when you can get a refund. If these Billing Terms conflict with the Terms of Service on a billing matter, these Billing Terms prevail. --- ## Key Points This summary is for convenience only. The full Billing Terms below govern. - You pay for AI generation from a **prepaid usage balance shown in US dollars**. There are no credits. - Each subscription (Starter, Growth, or Scale) adds a **monthly allowance** that resets at every renewal and **does not roll over**. - **Top-up packs** ($20, $50, $100) **never expire**. You need an active subscription to buy and use them. If your subscription ends, your top-up balance is kept, frozen, until you subscribe again. - If a generation fails, **the amount charged is automatically returned** to your balance. - **You can get a refund within 14 days** of your first subscription payment or of any top-up purchase, for the part of it you have not used. - **Paddle.com is our reseller and Merchant of Record.** Paddle charges you, issues invoices, handles taxes, and processes refunds. --- ## 1. Who You Buy From: Paddle Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This means: - Your purchase is made from Paddle, under Paddle's [Buyer Terms](https://www.paddle.com/legal/checkout-buyer-terms), and your payment details are handled under Paddle's [Privacy Policy](https://www.paddle.com/legal/privacy). We never see your full card number. - Your card statement will show a charge from Paddle (for example "PADDLE.NET* FOODPERFECT"). - Paddle issues your receipts and invoices. You can view them, update your payment method, and manage your subscription in the Paddle customer portal, which you can open from **Settings > Billing** in the app. - Refunds are issued by Paddle (see Section 9). Nothing in these Billing Terms limits any right you have under Paddle's Buyer Terms or [Refund Policy](https://www.paddle.com/legal/refund-policy). Where they give you more, the more favourable terms apply. --- ## 2. Plans ### 2.1 Subscription Plans | Plan | Price per month (excl. tax) | Monthly allowance | |---|---|---| | Starter | $29 | $29.00 | | Growth | $79 | $79.00 | | Scale | $159 | $159.00 | | Enterprise | Custom | Custom | Prices shown on our pricing page and at checkout are the prices that apply to your purchase. Taxes are added as described in Section 11. Higher plans have lower unit prices, so the same allowance buys more content. Plans may also differ in features, limits, and support. ### 2.2 Enterprise Enterprise plans, for groups with several brands or locations, are agreed individually and may include custom unit prices, multiple brands, and a dedicated manager. An Enterprise order form or agreement prevails over these Billing Terms where they conflict. ### 2.3 Free Trial Balance New accounts may receive a one-time trial balance (currently $3.00), charged at Starter unit prices, with no payment card required. Trial balance is promotional. It has no cash value, cannot be refunded or transferred, and is limited to one per person and business. We may change or withdraw the trial offer, and cancel trial balance obtained through multiple accounts or other abuse. If you subscribe while trial balance remains, the unused amount is kept and moved to your top-up balance, where it does not expire. It stays promotional: it has no cash value and is not refundable. --- ## 3. How Your Usage Balance Works ### 3.1 A Prepaid Balance in US Dollars Your account shows a usage balance in US dollars. When you buy Starter for $29 plus any applicable tax, your balance shows $29.00. You spend it on generations at the unit prices for your plan. Your usage balance is a prepayment for the Service. It is **not money, e-money, a deposit, or stored value that you can use elsewhere**. It does not earn interest, cannot be transferred to another account or person, and cannot be exchanged for cash, except for refunds under Section 9. ### 3.2 Two Parts of Your Balance | Part | Where it comes from | Expiry | |---|---|---| | **Plan allowance** | Your subscription | Reset to your plan amount at each renewal. Unused allowance does not roll over | | **Top-up balance** | Top-up packs you buy | Never expires | Your plan allowance is always spent first, then your top-up balance. The app shows both parts and the total. ### 3.3 Unit Prices Each chargeable action has a unit price that depends on your plan. At the date of these Billing Terms, the unit prices (USD) are: | What you generate | Starter | Growth | Scale | |---|---|---|---| | Social post (1 image + caption), or one reel script written by reels autopilot | $0.48 | $0.40 | $0.30 | | Image (photo, template, or edited image, including edits of a promo or menu), per image returned | $0.24 | $0.20 | $0.15 | | Design (promo or menu, first generation at high quality), per design returned | $0.60 | $0.50 | $0.40 | | Video clip from an image, up to 8 seconds | $3.00 | $3.00 | $2.50 | | Reel with AI footage, per started 8 seconds of AI footage | $4.00 | $3.50 | $3.00 | | Animated shot: one photo turned into a short (about 5-second) reel shot | $0.80 | $0.70 | $0.60 | | Reply to a comment or direct message sent through the inbox, when an AI draft was generated for it (charged whether or not you edit the draft, and for every reply autopilot sends). A reply you write entirely yourself, with no AI draft generated for it, is free | $0.005 | $0.004 | $0.0035 | If you ask for several variants, each image returned is charged. Unit prices shown in the app before you generate, and on our pricing page, are authoritative and may be updated under Section 12. ### 3.4 When and How You Are Charged - The charge is calculated by our servers at the time of your request, using your plan at that moment, and deducted from your balance when the request is accepted. - The same prices apply to generations requested by autopilot, bulk generation, and AI agents or API keys you connect. - If your balance is too low, the request will not run. Nothing is charged automatically to your card for usage. We never charge overage fees. - A record of every charge, refund, and top-up is kept in your account. ### 3.5 Included Features Brand analysis, strategy, caption regeneration, AI background music for reels, reel rendering, scheduling, publishing, and comment moderation (hiding, unhiding, and deleting comments) are currently included in your plan at no per-unit charge, subject to fair use under the [Acceptable Use Policy](/legal/acceptable-use-policy.md). We will give notice under Section 12 before we start charging for an included feature. ### 3.6 Results Are Not Guaranteed AI output varies. A generation that completes but that you do not like, or that does not match your prompt exactly, is still charged. Please see the [AI Content Policy](/legal/ai-content-policy.md) for tips on getting good results. --- ## 4. Failed Generations If a generation fails, **we automatically return the exact amount charged to the part of your balance it came from.** A generation has failed if the Service does not deliver the output you paid for because of a technical error, time-out, or provider outage, or because the AI provider refused or blocked the request. If a generation delivers fewer outputs than you paid for, we return the amount for the missing outputs. If you think a failed generation was not refunded, or an output is corrupt or unusable because of a technical fault (for example a blank or broken file), contact **support@foodperfect.ai** within 30 days and we will review it. Publishing is included in your plan, so a post that fails to publish is not charged. The content stays in your account so that you can retry. --- ## 5. Top-Up Packs - Top-up packs are one-time purchases of **$20, $50, or $100**, which add the same amount to your top-up balance. - **You need an active paid subscription to buy a top-up pack**, because top-up balance is spent at your current plan's unit prices. - **Top-up balance never expires.** - **If your subscription ends, your top-up balance is frozen**: it stays in your account but cannot be used until you subscribe again. When you resubscribe, it becomes usable again at the unit prices of your new plan. - Top-up packs are not subscriptions and do not renew. --- ## 6. Renewal ### 6.1 Automatic Renewal **Your subscription renews automatically every month** until you cancel. At each renewal, Paddle charges the then-current price of your plan, plus taxes, to your payment method, and your plan allowance is reset to your plan amount. Unused plan allowance from the previous period is not carried over. ### 6.2 Reminders Where the law requires it, we or Paddle will remind you before a renewal, and before any renewal at a higher price. ### 6.3 Failed Payments If a renewal payment fails, Paddle may retry it. Until the payment succeeds, we may pause paid features and your plan allowance. If the payment cannot be collected, your subscription will end as described in Section 8.2. --- ## 7. Changing Plans ### 7.1 Upgrades Upgrades take effect immediately. Paddle charges a prorated amount for the rest of your current billing period, and we add the same prorated amount to your plan allowance. From the moment of the upgrade, all generations are charged at your new plan's unit prices, including those paid from your top-up balance. ### 7.2 Downgrades Downgrades take effect at your next renewal. Until then you keep your current plan, allowance, and unit prices. We do not refund the difference for the current period. --- ## 8. Cancellation ### 8.1 How to Cancel You can cancel at any time: - In the app, at **Settings > Billing**, which opens the Paddle customer portal - Through the link in your Paddle receipt email - By emailing **billing@foodperfect.ai** from your account email address To avoid being charged for the next period, cancel before your renewal date. If you cancel on the renewal date itself, the renewal may already have been processed. ### 8.2 What Happens When You Cancel - Your subscription stays active until the end of the period you have paid for. You can keep using your plan allowance until then. - At the end of that period: - **Your plan allowance is set to zero.** Unused allowance is not refunded, except under Section 9. - **Your top-up balance is kept, but frozen**, until you subscribe again. - Autopilot, scheduled publishing, AI replies, and API access for paid features stop. Posts scheduled after that date will not be published. - Your account, brand profile, and generated content remain available in your account unless you delete them or we delete an inactive account under the Privacy Policy. ### 8.3 Closing Your Account If you close your account, any remaining balance is forfeited. If you have unused top-up balance, you can ask for a refund of it under Section 9.2 before you close your account, where that section applies. --- ## 9. Refund Policy Refunds are processed by Paddle, our Merchant of Record, to your original payment method. To request one, email **billing@foodperfect.ai** from your account email address, or contact Paddle through your receipt or at [paddle.net](https://paddle.net). Please include the date of purchase and the email you used at checkout. ### 9.1 14-Day Refund on Your First Subscription Payment You can request a refund within **14 days** of your first payment for a subscription plan. We will refund the payment **less the value of the plan allowance you have already used**. If you have not used any of it, you get a full refund. Your subscription is then cancelled and the remaining plan allowance removed. ### 9.2 14-Day Refund on Top-Up Packs You can request a refund of a top-up pack within **14 days** of buying it. We will refund the **part of the pack that has not been used**, and remove that amount from your top-up balance. ### 9.3 Renewals Renewal payments are not refundable, except that if you contact us within **7 days** of a renewal and you have **not used any of the renewed plan allowance**, we will refund that renewal and cancel your subscription. ### 9.4 When We Are at Fault If a serious and continuing technical problem on our side prevents you from using the Service for a significant part of a billing period, and we cannot fix it within a reasonable time after you tell us, we will refund a fair part of your payment or add an equivalent amount to your balance, at your choice. ### 9.5 Other Cases Apart from the cases above and any rights you have by law or under Paddle's terms, payments are not refundable, including for unused plan allowance at the end of a period, for downgrades, and for results you are not satisfied with. We may make exceptions at our discretion. ### 9.6 EU and UK Consumers: Your Right of Withdrawal If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days without giving a reason. At checkout you ask us to make the Service and your balance available immediately. If you withdraw within 14 days, you will receive a refund minus a proportionate amount for what you have used, measured by the balance you have spent at the applicable unit prices. Sections 9.1 and 9.2 give you this right in practice. To withdraw, send a clear statement to **billing@foodperfect.ai** or to Paddle, for example: "I withdraw from my contract for FoodPerfect [plan or top-up] purchased on [date]." ### 9.7 Effect of a Refund or Chargeback When a payment is refunded, we remove the refunded amount from the related part of your balance, down to zero. If you file a chargeback or payment dispute, we may suspend your account while it is investigated. Please contact us first. Most problems can be solved faster directly. ### 9.8 Abuse We may refuse repeated refund requests that suggest abuse, for example repeatedly buying, using the Service, and asking for refunds, and we may close accounts involved in refund or payment fraud. This does not affect your statutory rights. --- ## 10. Currency Prices are set in US dollars. Paddle may show and charge prices in your local currency at checkout. The amount added to your balance is the US dollar amount of the plan or pack you bought, whatever currency you paid in. Your bank may charge its own fees for currency conversion. --- ## 11. Taxes All prices we show exclude tax. As Merchant of Record, Paddle calculates, collects, and pays sales tax, VAT, GST, and similar taxes on your purchase, based on your location, and adds them to the price at checkout before you pay. If you buy as a business and give a valid tax ID, Paddle may apply the reverse charge or refund tax as described in its Buyer Terms. Taxes are not added to your usage balance: a $29 plan adds $29.00 even if you paid tax on top. --- ## 12. Price Changes We may change plan prices, top-up prices, and unit prices. - **Plan price increases** take effect at your next renewal after at least **30 days' notice** by email or in the app. If you do not agree, you can cancel before the new price applies. - **Unit price increases** take effect after at least **30 days' notice**. If a unit price increase affects you, you may ask for a refund of your unused top-up balance within 30 days of the notice. - **Charging for a previously included feature** requires the same 30 days' notice. - **Price decreases** and new promotions can take effect immediately. Prices you have already paid are not affected, and changes do not apply to generations already completed. --- ## 13. Promotions and Discounts Promotional prices, coupons, and bonus balance apply only as described in the offer, cannot be combined unless the offer says so, and have no cash value. Bonus balance given for free is not refundable and may expire if the offer says so. --- ## 14. Suspension and Termination If we suspend or terminate your account for breach of the Terms of Service or the Acceptable Use Policy, remaining balance is forfeited, except where the law requires otherwise. If we terminate your account without cause, or discontinue the Service, we will refund your unused top-up balance and the unused part of your current plan allowance. --- ## 15. Changes to These Billing Terms We may update these Billing Terms. For material changes that are not in your favour, we will give you at least 30 days' notice by email or in the app. The version in effect when you make a purchase applies to that purchase. --- ## 16. Contact Billing questions: **billing@foodperfect.ai** Support: **support@foodperfect.ai** Payments, receipts, and invoices: Paddle, through your receipt email or [paddle.net](https://paddle.net) --- *These Billing and Refund Terms are effective as of the Last Updated date above and are incorporated into our Terms of Service.*